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Need help?

If you are aged 60 or older, you are eligible for the assistance services for senior citizens offered by the City of Luxembourg in collaboration with Concept4 SA SIS. These services are also intended for persons who, for health reasons, are temporarily disabled or incapacitated.

For help with maintenance or minor repairs inside or outside your home, or in carrying out certain tasks, please get in touch with Concept4 SA SIS at 661 99 80 65. This line is open Monday to Friday between 8:00 and 17:00.

Just one call and you will get all the help you need!

The assistance offered covers two main areas:

Manual labour

Outdoor maintenance

  • Watering of flowers and/or the lawn
  • Removal of dead leaves
  • General cleaning

Indoor maintenance and repairs

  • Minor repairs: changing light bulbs, fixing door locks, tap repairs, etc.
  • Clearing cellars or attics

Assistance

Help with everyday tasks

  • Shopping
  • Picking up prescriptions at the pharmacy
  • Getting to medical appointments (only for senior citizens)
  • Assistance with trips to the supermarket, pharmacy, bank, municipal office or cemetery (only for senior citizens)
  • Housekeeping: help with domestic tasks, provided these activities are limited to two hours per session.

Fees

The services provided are billed as follows:

Charge per hour, per person

€16.16

Flat-rate travel fee

€4.20

Other travel costs (travel from the customer's home and back, shopping trips, etc.)

€0.60 per kilometre

Parking and material costs

as invoiced

The full hourly charge applies for the first hour of any service. Subsequent hours are billed in half-hour increments. Costs for materials may be added to the service fee.

The bill will be issued by the City of Luxembourg.

Please sign the service sheet given to you by the Concept4 SA SIS employee, which specifies the time required for the maintenance service, repairs or assistance provided. This sheet is used to prepare your bill.


Contact
the department

Contact details

13, rue Notre-Dame
L-2240 Luxembourg

Opening hours

Monday to Friday

from 8:00 to 16:00
by appointment only

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